I recently read an article about a company compensating people – with virtual cash to buy virtual goods – in exchange for viewing online advertisements. Why would anyone think this is a sustainable business model?
Back in the late-90′s, NetZero provided 100% FREE Internet service to consumers who didn’t want to pay the $19.95 monthly fee to AOL for the same service. Ultimately, you were continually served ads – up top of the screen – for as long as you were logged on.
Well, we know that this model isn’t working for ISP’s around the world – so obviously there was a flaw. Consumers will often tolerate some annoyance – for free stuff – but ultimately this wears off. Further, when consumers are forced to view anything they’re almost always less-inclined to pay attention or click on anything.
Who wins here? The advertiser – who thinks he’s getting exposure – is likely seen as more annoying than helpful or remotely interesting for a potential purchase. The viewer – who thinks he’s getting free stuff – eventually gets bored or annoyed and moves on. The company that came up with the idea gets a quick shot-in-the-arm of business before it all goes away just as quickly. Ultimatley, it just doesn’t work.
Advertising is intended to be targeted and relevant to a target audience. Then, hopefully with enough exposure, they’ll respond and buy. It’s the “buy” that’s most important – as many companies forget that it’s sales that pays the bills and keeps people employed.
Compensating people for viewing ads – unless it’s a market research project – is ultimately a short-lived gimmick that winds up wasting everyone’s time. And worse, it wastes the money of the company that thought it was going to work as a business model in the first place.